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    "result": {"data":{"markdownRemark":{"frontmatter":{"title":"How to apply for Stripe Connect review","slug":"stripe-connect-platform-review","updated":"2020-02-27T00:00:00.000Z","category":"how-to-payments","ingress":"If you create a new Stripe Platform, Stripe most likely will ask to review it. Here are details about the requirements and process.","skills":null},"htmlAst":{"type":"root","children":[{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"Starting from February 2019, Stripe started to review all new Connect\nPlatforms. They don't seem to review all of them, and they haven't\nshared how they select which one to review, but it might happen. They've\nsaid that this is because of recent regulations. You'll have to provide\nsome details about your business and Stripe promise they will review and\nenable your Stripe Platform within one business day."}]},{"type":"text","value":"\n"},{"type":"element","tagName":"h2","properties":{"id":"how-to-apply-for-connect-review-at-stripe","style":"position:relative;"},"children":[{"type":"element","tagName":"a","properties":{"href":"#how-to-apply-for-connect-review-at-stripe","ariaLabel":"how to apply for connect review at stripe permalink","className":["anchor","before"]},"children":[{"type":"element","tagName":"svg","properties":{"ariaHidden":"true","focusable":"false","height":"16","version":"1.1","viewBox":"0 0 16 16","width":"16"},"children":[{"type":"element","tagName":"path","properties":{"fillRule":"evenodd","d":"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z"},"children":[]}]}]},{"type":"text","value":"How to apply for Connect review at Stripe"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"You should first\n"},{"type":"element","tagName":"a","properties":{"href":"/docs/legacy/how-to/set-up-and-use-stripe/"},"children":[{"type":"text","value":"follow the regular instructions"}]},{"type":"text","value":" to\nsetup Stripe in your Sharetribe marketplace. When enabling Stripe\nConnect and registering your Platform, you may be prompted with some\nadditional questions. The steps 1-4 show examples of what kind of\nquestions you may be asked during the registration process."}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"Note that there may be some variations based on your country or\nindustry. Stripe advise to contact their support team however their\nreply rate and quality hasn't been top notch, so let us know if you face\nany issue, we'll be here to help."}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"You can reply easily: there is no character limit and no need for\nattachments."}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"To get started with the Connect review, click on \"Complete your platform\nprofile\" on the Connect page:"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"element","tagName":"span","properties":{"className":["gatsby-resp-image-wrapper"],"style":"position: relative; display: block; margin-left: auto; margin-right: auto; max-width: 635px; "},"children":[{"type":"text","value":"\n      "},{"type":"element","tagName":"a","properties":{"className":["gatsby-resp-image-link"],"href":"/docs/legacy/static/da56b91e67756732f7f35b33aa1f62eb/79579/get-started-connect.png","style":"display: block","target":"_blank","rel":["noopener"]},"children":[{"type":"text","value":"\n    "},{"type":"element","tagName":"span","properties":{"className":["gatsby-resp-image-background-image"],"style":"padding-bottom: 45.283018867924525%; 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Select the industry that best matches your business"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"Pick the answer most suitable to your business."}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"element","tagName":"span","properties":{"className":["gatsby-resp-image-wrapper"],"style":"position: relative; display: block; margin-left: auto; margin-right: auto; max-width: 635px; "},"children":[{"type":"text","value":"\n      "},{"type":"element","tagName":"a","properties":{"className":["gatsby-resp-image-link"],"href":"/docs/legacy/static/0d0cae5b7208f0c0358b4e5c01fccb46/3a207/connect-question1.png","style":"display: block","target":"_blank","rel":["noopener"]},"children":[{"type":"text","value":"\n    "},{"type":"element","tagName":"span","properties":{"className":["gatsby-resp-image-background-image"],"style":"padding-bottom: 47.79874213836478%; position: relative; bottom: 0; left: 0; background-image: url('data:image/png;base64,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'); background-size: cover; display: block;"},"children":[]},{"type":"text","value":"\n  "},{"type":"element","tagName":"picture","properties":{},"children":[{"type":"text","value":"\n          "},{"type":"element","tagName":"source","properties":{"srcSet":["/docs/legacy/static/0d0cae5b7208f0c0358b4e5c01fccb46/82e29/connect-question1.webp 159w","/docs/legacy/static/0d0cae5b7208f0c0358b4e5c01fccb46/ef33f/connect-question1.webp 318w","/docs/legacy/static/0d0cae5b7208f0c0358b4e5c01fccb46/f1837/connect-question1.webp 635w","/docs/legacy/static/0d0cae5b7208f0c0358b4e5c01fccb46/29549/connect-question1.webp 953w","/docs/legacy/static/0d0cae5b7208f0c0358b4e5c01fccb46/c5420/connect-question1.webp 1270w","/docs/legacy/static/0d0cae5b7208f0c0358b4e5c01fccb46/f2f05/connect-question1.webp 1670w"],"sizes":"(max-width: 635px) 100vw, 635px","type":"image/webp"},"children":[]},{"type":"text","value":"\n          "},{"type":"element","tagName":"source","properties":{"srcSet":["/docs/legacy/static/0d0cae5b7208f0c0358b4e5c01fccb46/8b9b5/connect-question1.png 159w","/docs/legacy/static/0d0cae5b7208f0c0358b4e5c01fccb46/fa108/connect-question1.png 318w","/docs/legacy/static/0d0cae5b7208f0c0358b4e5c01fccb46/53fb6/connect-question1.png 635w","/docs/legacy/static/0d0cae5b7208f0c0358b4e5c01fccb46/5a426/connect-question1.png 953w","/docs/legacy/static/0d0cae5b7208f0c0358b4e5c01fccb46/91155/connect-question1.png 1270w","/docs/legacy/static/0d0cae5b7208f0c0358b4e5c01fccb46/3a207/connect-question1.png 1670w"],"sizes":"(max-width: 635px) 100vw, 635px","type":"image/png"},"children":[]},{"type":"text","value":"\n          "},{"type":"element","tagName":"img","properties":{"className":["gatsby-resp-image-image"],"src":"/docs/legacy/static/0d0cae5b7208f0c0358b4e5c01fccb46/53fb6/connect-question1.png","alt":"Stripe review step 1 - Select industry","title":"Stripe review step 1 - Select industry","loading":"lazy","decoding":"async","style":"width:100%;height:100%;margin:0;vertical-align:middle;position:absolute;top:0;left:0;"},"children":[]},{"type":"text","value":"\n        "}]},{"type":"text","value":"\n  "}]},{"type":"text","value":"\n    "}]}]},{"type":"text","value":"\n"},{"type":"element","tagName":"h3","properties":{"id":"2-whose-name-is-listed-with-the-transaction-on-a-customers-credit-card","style":"position:relative;"},"children":[{"type":"element","tagName":"a","properties":{"href":"#2-whose-name-is-listed-with-the-transaction-on-a-customers-credit-card","ariaLabel":"2 whose name is listed with the transaction on a customers credit card permalink","className":["anchor","before"]},"children":[{"type":"element","tagName":"svg","properties":{"ariaHidden":"true","focusable":"false","height":"16","version":"1.1","viewBox":"0 0 16 16","width":"16"},"children":[{"type":"element","tagName":"path","properties":{"fillRule":"evenodd","d":"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z"},"children":[]}]}]},{"type":"text","value":"2. Whose name is listed with the transaction on a customer’s credit card?"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"You should pick \"Your platform's name\"."}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"element","tagName":"span","properties":{"className":["gatsby-resp-image-wrapper"],"style":"position: relative; display: block; margin-left: auto; margin-right: auto; max-width: 635px; "},"children":[{"type":"text","value":"\n      "},{"type":"element","tagName":"a","properties":{"className":["gatsby-resp-image-link"],"href":"/docs/legacy/static/9446df744f811fd91226ba0af46ff504/b0a17/connect-question2.png","style":"display: block","target":"_blank","rel":["noopener"]},"children":[{"type":"text","value":"\n    "},{"type":"element","tagName":"span","properties":{"className":["gatsby-resp-image-background-image"],"style":"padding-bottom: 27.67295597484277%; position: relative; bottom: 0; left: 0; background-image: url('data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABQAAAAGCAYAAADDl76dAAAACXBIWXMAABYlAAAWJQFJUiTwAAAAu0lEQVQY042P2w6DIBBE+f9/a/oJTa0iIt4QVi7qNEBfW7vJyTzsZHaWCTFBaweiHcZEEEX4EOB8QAgR+34gXpA8zh+w9gATckTTKnCh0MkJUk1Q44J+mDFrA3IBdvOXkCuwqu5Q1RyiHyDVmFlWi9VuWQ25HHrJVg6zR8XxfHE0rcSrEeCdys2WlTDrEmj/aJlCXfRgapw/ATZrQhvKDZOmNzYfLjHkIboAdp4nfk3aJs93issYj/vtxBuaZNFsD2q4PQAAAABJRU5ErkJggg=='); background-size: cover; display: block;"},"children":[]},{"type":"text","value":"\n  "},{"type":"element","tagName":"picture","properties":{},"children":[{"type":"text","value":"\n          "},{"type":"element","tagName":"source","properties":{"srcSet":["/docs/legacy/static/9446df744f811fd91226ba0af46ff504/82e29/connect-question2.webp 159w","/docs/legacy/static/9446df744f811fd91226ba0af46ff504/ef33f/connect-question2.webp 318w","/docs/legacy/static/9446df744f811fd91226ba0af46ff504/f1837/connect-question2.webp 635w","/docs/legacy/static/9446df744f811fd91226ba0af46ff504/29549/connect-question2.webp 953w","/docs/legacy/static/9446df744f811fd91226ba0af46ff504/c5420/connect-question2.webp 1270w","/docs/legacy/static/9446df744f811fd91226ba0af46ff504/5c924/connect-question2.webp 1690w"],"sizes":"(max-width: 635px) 100vw, 635px","type":"image/webp"},"children":[]},{"type":"text","value":"\n          "},{"type":"element","tagName":"source","properties":{"srcSet":["/docs/legacy/static/9446df744f811fd91226ba0af46ff504/8b9b5/connect-question2.png 159w","/docs/legacy/static/9446df744f811fd91226ba0af46ff504/fa108/connect-question2.png 318w","/docs/legacy/static/9446df744f811fd91226ba0af46ff504/53fb6/connect-question2.png 635w","/docs/legacy/static/9446df744f811fd91226ba0af46ff504/5a426/connect-question2.png 953w","/docs/legacy/static/9446df744f811fd91226ba0af46ff504/91155/connect-question2.png 1270w","/docs/legacy/static/9446df744f811fd91226ba0af46ff504/b0a17/connect-question2.png 1690w"],"sizes":"(max-width: 635px) 100vw, 635px","type":"image/png"},"children":[]},{"type":"text","value":"\n          "},{"type":"element","tagName":"img","properties":{"className":["gatsby-resp-image-image"],"src":"/docs/legacy/static/9446df744f811fd91226ba0af46ff504/53fb6/connect-question2.png","alt":"Stripe review step 2 - Select industry","title":"Stripe review step 2 - Select industry","loading":"lazy","decoding":"async","style":"width:100%;height:100%;margin:0;vertical-align:middle;position:absolute;top:0;left:0;"},"children":[]},{"type":"text","value":"\n        "}]},{"type":"text","value":"\n  "}]},{"type":"text","value":"\n    "}]}]},{"type":"text","value":"\n"},{"type":"element","tagName":"h3","properties":{"id":"3-who-should-customers-contact-if-they-have-a-dispute-or-complaint","style":"position:relative;"},"children":[{"type":"element","tagName":"a","properties":{"href":"#3-who-should-customers-contact-if-they-have-a-dispute-or-complaint","ariaLabel":"3 who should customers contact if they have a dispute or complaint permalink","className":["anchor","before"]},"children":[{"type":"element","tagName":"svg","properties":{"ariaHidden":"true","focusable":"false","height":"16","version":"1.1","viewBox":"0 0 16 16","width":"16"},"children":[{"type":"element","tagName":"path","properties":{"fillRule":"evenodd","d":"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z"},"children":[]}]}]},{"type":"text","value":"3. Who should customers contact if they have a dispute or complaint?"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"You should pick \"Your platform\"."}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"element","tagName":"span","properties":{"className":["gatsby-resp-image-wrapper"],"style":"position: relative; display: block; margin-left: auto; margin-right: auto; max-width: 635px; "},"children":[{"type":"text","value":"\n      "},{"type":"element","tagName":"a","properties":{"className":["gatsby-resp-image-link"],"href":"/docs/legacy/static/e4a5b01590ba435ee0a03dc7f3b358af/72265/connect-question3.png","style":"display: block","target":"_blank","rel":["noopener"]},"children":[{"type":"text","value":"\n    "},{"type":"element","tagName":"span","properties":{"className":["gatsby-resp-image-background-image"],"style":"padding-bottom: 24.528301886792455%; position: relative; bottom: 0; left: 0; background-image: url('data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABQAAAAFCAYAAABFA8wzAAAACXBIWXMAABYlAAAWJQFJUiTwAAAAo0lEQVQY043Oy27DMAxEUf3/RyYIkNZ1pfghWaJoPW5gd9dFawJnwQExoPFesHZFpJLSjxgLOVdqa9R6TUwN1YbxIfIxWJ6flmF8MdqZ0S5MS2BLmSh6me4FM62J2+PJMDq+vh1uWlhDPC1+I8RMyvs/ZTuiSmkF47eEm9bzmxCFYz+IHkcFyftZ+BfJinsp81wxpRR67/yeI7sGOpXHvXC/dd4AaYUKVkihxAAAAABJRU5ErkJggg=='); background-size: cover; display: block;"},"children":[]},{"type":"text","value":"\n  "},{"type":"element","tagName":"picture","properties":{},"children":[{"type":"text","value":"\n          "},{"type":"element","tagName":"source","properties":{"srcSet":["/docs/legacy/static/e4a5b01590ba435ee0a03dc7f3b358af/82e29/connect-question3.webp 159w","/docs/legacy/static/e4a5b01590ba435ee0a03dc7f3b358af/ef33f/connect-question3.webp 318w","/docs/legacy/static/e4a5b01590ba435ee0a03dc7f3b358af/f1837/connect-question3.webp 635w","/docs/legacy/static/e4a5b01590ba435ee0a03dc7f3b358af/29549/connect-question3.webp 953w","/docs/legacy/static/e4a5b01590ba435ee0a03dc7f3b358af/c5420/connect-question3.webp 1270w","/docs/legacy/static/e4a5b01590ba435ee0a03dc7f3b358af/fa3e9/connect-question3.webp 1688w"],"sizes":"(max-width: 635px) 100vw, 635px","type":"image/webp"},"children":[]},{"type":"text","value":"\n          "},{"type":"element","tagName":"source","properties":{"srcSet":["/docs/legacy/static/e4a5b01590ba435ee0a03dc7f3b358af/8b9b5/connect-question3.png 159w","/docs/legacy/static/e4a5b01590ba435ee0a03dc7f3b358af/fa108/connect-question3.png 318w","/docs/legacy/static/e4a5b01590ba435ee0a03dc7f3b358af/53fb6/connect-question3.png 635w","/docs/legacy/static/e4a5b01590ba435ee0a03dc7f3b358af/5a426/connect-question3.png 953w","/docs/legacy/static/e4a5b01590ba435ee0a03dc7f3b358af/91155/connect-question3.png 1270w","/docs/legacy/static/e4a5b01590ba435ee0a03dc7f3b358af/72265/connect-question3.png 1688w"],"sizes":"(max-width: 635px) 100vw, 635px","type":"image/png"},"children":[]},{"type":"text","value":"\n          "},{"type":"element","tagName":"img","properties":{"className":["gatsby-resp-image-image"],"src":"/docs/legacy/static/e4a5b01590ba435ee0a03dc7f3b358af/53fb6/connect-question3.png","alt":"Stripe review step 3 - Select industry","title":"Stripe review step 3 - Select industry","loading":"lazy","decoding":"async","style":"width:100%;height:100%;margin:0;vertical-align:middle;position:absolute;top:0;left:0;"},"children":[]},{"type":"text","value":"\n        "}]},{"type":"text","value":"\n  "}]},{"type":"text","value":"\n    "}]}]},{"type":"text","value":"\n"},{"type":"element","tagName":"h3","properties":{"id":"4-provide-more-details","style":"position:relative;"},"children":[{"type":"element","tagName":"a","properties":{"href":"#4-provide-more-details","ariaLabel":"4 provide more details permalink","className":["anchor","before"]},"children":[{"type":"element","tagName":"svg","properties":{"ariaHidden":"true","focusable":"false","height":"16","version":"1.1","viewBox":"0 0 16 16","width":"16"},"children":[{"type":"element","tagName":"path","properties":{"fillRule":"evenodd","d":"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z"},"children":[]}]}]},{"type":"text","value":"4. Provide more details"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"Stripe may ask specific questions about your particular industry and\nbusiness model. In this example, we've selected product/exommerce and\nreceived questions about the sale of products. Another industry\nselection may prompt different questions."}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"An example of a question that Stripe might ask about your marketplace:"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"element","tagName":"span","properties":{"className":["gatsby-resp-image-wrapper"],"style":"position: relative; display: block; margin-left: auto; margin-right: auto; max-width: 635px; "},"children":[{"type":"text","value":"\n      "},{"type":"element","tagName":"a","properties":{"className":["gatsby-resp-image-link"],"href":"/docs/legacy/static/dd4444928e714bbc1431919b4bbc4e88/53ded/connect-question4.png","style":"display: block","target":"_blank","rel":["noopener"]},"children":[{"type":"text","value":"\n    "},{"type":"element","tagName":"span","properties":{"className":["gatsby-resp-image-background-image"],"style":"padding-bottom: 25.78616352201258%; position: relative; bottom: 0; left: 0; background-image: url('data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABQAAAAFCAYAAABFA8wzAAAACXBIWXMAABYlAAAWJQFJUiTwAAAAjklEQVQY042MSw7CMBQDe//zIU5QCaja/PPIfxBhwzKWRpYXns2YyHV6RBox1tkpDXLutN5pbYHeEenzsynjebwUz0NxnAZtA1EKQTLxvY6kTMqVzfrApR3aeowLaBdmB0lIKovCMoW5foUucCozJVNoAz7+ZOtkrMsYW9lqbYwx+M93r9Lnt7Hvhftt8AHTUoW+/rQRWQAAAABJRU5ErkJggg=='); background-size: cover; display: block;"},"children":[]},{"type":"text","value":"\n  "},{"type":"element","tagName":"picture","properties":{},"children":[{"type":"text","value":"\n          "},{"type":"element","tagName":"source","properties":{"srcSet":["/docs/legacy/static/dd4444928e714bbc1431919b4bbc4e88/82e29/connect-question4.webp 159w","/docs/legacy/static/dd4444928e714bbc1431919b4bbc4e88/ef33f/connect-question4.webp 318w","/docs/legacy/static/dd4444928e714bbc1431919b4bbc4e88/f1837/connect-question4.webp 635w","/docs/legacy/static/dd4444928e714bbc1431919b4bbc4e88/29549/connect-question4.webp 953w","/docs/legacy/static/dd4444928e714bbc1431919b4bbc4e88/c5420/connect-question4.webp 1270w","/docs/legacy/static/dd4444928e714bbc1431919b4bbc4e88/a9a65/connect-question4.webp 1640w"],"sizes":"(max-width: 635px) 100vw, 635px","type":"image/webp"},"children":[]},{"type":"text","value":"\n          "},{"type":"element","tagName":"source","properties":{"srcSet":["/docs/legacy/static/dd4444928e714bbc1431919b4bbc4e88/8b9b5/connect-question4.png 159w","/docs/legacy/static/dd4444928e714bbc1431919b4bbc4e88/fa108/connect-question4.png 318w","/docs/legacy/static/dd4444928e714bbc1431919b4bbc4e88/53fb6/connect-question4.png 635w","/docs/legacy/static/dd4444928e714bbc1431919b4bbc4e88/5a426/connect-question4.png 953w","/docs/legacy/static/dd4444928e714bbc1431919b4bbc4e88/91155/connect-question4.png 1270w","/docs/legacy/static/dd4444928e714bbc1431919b4bbc4e88/53ded/connect-question4.png 1640w"],"sizes":"(max-width: 635px) 100vw, 635px","type":"image/png"},"children":[]},{"type":"text","value":"\n          "},{"type":"element","tagName":"img","properties":{"className":["gatsby-resp-image-image"],"src":"/docs/legacy/static/dd4444928e714bbc1431919b4bbc4e88/53fb6/connect-question4.png","alt":"Stripe review step 4 - Example question","title":"Stripe review step 4 - Example question","loading":"lazy","decoding":"async","style":"width:100%;height:100%;margin:0;vertical-align:middle;position:absolute;top:0;left:0;"},"children":[]},{"type":"text","value":"\n        "}]},{"type":"text","value":"\n  "}]},{"type":"text","value":"\n    "}]}]},{"type":"text","value":"\n"},{"type":"element","tagName":"h4","properties":{"id":"i-havent-heard-from-stripe-after-one-business-day-whats-next","style":"position:relative;"},"children":[{"type":"element","tagName":"a","properties":{"href":"#i-havent-heard-from-stripe-after-one-business-day-whats-next","ariaLabel":"i havent heard from stripe after one business day whats next permalink","className":["anchor","before"]},"children":[{"type":"element","tagName":"svg","properties":{"ariaHidden":"true","focusable":"false","height":"16","version":"1.1","viewBox":"0 0 16 16","width":"16"},"children":[{"type":"element","tagName":"path","properties":{"fillRule":"evenodd","d":"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z"},"children":[]}]}]},{"type":"text","value":"I haven't heard from Stripe after one business day, what's next?"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"Stripe claims that they will review things within one business day. If\nthat takes any longer, you should:"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"ul","properties":{},"children":[{"type":"text","value":"\n"},{"type":"element","tagName":"li","properties":{},"children":[{"type":"text","value":"check your emails to make sure that Stripe didn't ask for more\ndetails. Don't forget to check your spam folder!"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"li","properties":{},"children":[{"type":"text","value":"contact us at "},{"type":"element","tagName":"a","properties":{"href":"mailto:hello@sharetribe.com","target":"_blank","rel":["noopener","noreferrer"]},"children":[{"type":"text","value":"hello@sharetribe.com"}]},{"type":"text","value":" or\nvia the chat widget in your admin panel, and share your Stripe account\nemail and date you've applied. We'll be happy to contact our Stripe\npriority support line to move things forward faster!"}]},{"type":"text","value":"\n"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"h4","properties":{"id":"why-is-it-required-for-most-new-stripe-platforms","style":"position:relative;"},"children":[{"type":"element","tagName":"a","properties":{"href":"#why-is-it-required-for-most-new-stripe-platforms","ariaLabel":"why is it required for most new stripe platforms permalink","className":["anchor","before"]},"children":[{"type":"element","tagName":"svg","properties":{"ariaHidden":"true","focusable":"false","height":"16","version":"1.1","viewBox":"0 0 16 16","width":"16"},"children":[{"type":"element","tagName":"path","properties":{"fillRule":"evenodd","d":"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z"},"children":[]}]}]},{"type":"text","value":"Why is it required for most new Stripe Platforms?"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"This verification process is a requirement at Stripe, following recent\nregulation changes (for example, in the US, the Financial Crimes\nEnforcement Network (FinCEN) Customer Due Diligence (CDD) rule\n"},{"type":"element","tagName":"a","properties":{"href":"https://www.fincen.gov/resources/statutes-and-regulations/cdd-final-rule","target":"_blank","rel":["noopener","noreferrer"]},"children":[{"type":"text","value":"requires"}]},{"type":"text","value":"\nthe collection of information on companies’ ownership and management\nwhen opening certain types of accounts with financial services\ncompanies)."}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"This is also after some updates to the own Stripe policies. New data\nrequirements represent an evolution of Stripe’s policies. These policies\nare based on Stripe's experience (including Connect Platforms and\nmarketplaces)."}]}],"data":{"quirksMode":false}},"headings":[{"value":"How to apply for Connect review at Stripe","depth":2},{"value":"1. Select the industry that best matches your business","depth":3},{"value":"2. Whose name is listed with the transaction on a customer’s credit card?","depth":3},{"value":"3. Who should customers contact if they have a dispute or complaint?","depth":3},{"value":"4. Provide more details","depth":3},{"value":"I haven't heard from Stripe after one business day, what's next?","depth":4},{"value":"Why is it required for most new Stripe Platforms?","depth":4}]}},"pageContext":{"slug":"stripe-connect-platform-review","category":"how-to-payments"}},
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